Responsible Gaming

Responsible gaming at Sports Betting on bettingspo.com is about keeping your betting and casino play a form of entertainment, not a way to make money, solve financial problems, or escape personal difficulties. We want every customer who chooses to bet with Sports Betting on bettingspo.com to do so consciously, within affordable limits, and in line with the laws and regulations that apply in Great Britain.

Sports Betting on bettingspo.com is operated by SBUK Entertainment Ltd, a company registered in Malta under number C-98765 and licensed and regulated by the Great Britain Gambling Commission under remote operating licence number 000-12345-R-678910-012 for online betting and casino services offered to customers located in Great Britain. As part of our duties under this licence, we are required to take active steps to prevent gambling-related harm, protect minors and vulnerable persons, and support customers who may experience difficulties.

We are committed to supporting you with clear information, practical safer-gambling tools, access to independent professional help, and internal monitoring designed to identify potential risks. If you feel that your gambling on bettingspo.com is no longer under control-or you are worried it might be heading in that direction-our dedicated team is available to help you review your play, set limits, take a break, or close your account in line with applicable regulations and our terms and conditions.

Risk Awareness

Recognising Early Warning Signs

Understanding the risks is the first step towards gambling safely. Gambling with Sports Betting on bettingspo.com should be occasional, affordable entertainment. You may be at risk of developing a gambling problem if you notice one or more of the following signs:

• You bet more frequently or for longer sessions than you originally planned, often chasing losses or trying to "win back" money.
• You regularly think about your bets or casino games when you are not playing, or feel restless and irritable when you cannot log in.
• You increase your stakes or deposit amounts over time, despite experiencing losses or financial strain.
• You hide your gambling from family or friends, or feel guilty or ashamed after playing.
• You use money you cannot afford to lose, such as rent, bills, loans, or funds intended for essential living costs.
• You borrow money, sell possessions, or use credit to continue gambling.
• Your gambling negatively affects your work, studies, relationships, or mental health.

Quick Self-Assessment Check

The following questions are not a diagnosis, but they can help you reflect honestly on your behaviour. Answer "yes" or "no" for each statement:

• Do I often spend more time or money gambling on bettingspo.com than I intend to?
• Have I ever tried to win back money I lost by placing more bets as soon as possible?
• Have I lied to people close to me about how much or how often I gamble?
• Have I missed work, studies, or important commitments because of gambling or recovering from gambling sessions?
• Do I feel anxious, depressed, or irritable when I cannot place bets or when I think about my gambling losses?
• Have I used money meant for bills, rent, or other essential expenses to gamble?
• Have friends, family, or colleagues commented that they are worried about my gambling?

If you answered "yes" to any of these questions, we strongly encourage you to use the safer-gambling tools described below, consider taking a break or self-excluding, and contact one of the professional support organisations listed in this page. You can also contact our responsible gaming team for personalised assistance in line with applicable regulations.

Limits & Tools

Deposit Limits (Daily, Weekly, Monthly)

Setting deposit limits is one of the most effective ways to keep your gambling under control on bettingspo.com. You can set daily, weekly, and monthly deposit limits linked to your Sports Betting account.

1. Access your account: Log in to bettingspo.com and go to My Account.
2. Open the Safer Gambling section: Select Safer Gambling or Responsible Gaming, then choose Deposit Limits.
3. Choose your timeframe: Select whether you want to set a daily, weekly, and/or monthly limit.
4. Enter your limits: Enter the maximum total amount (in GBP) you are prepared to deposit in that period. For example, "£20 per day", "£50 per week", or "£100 per month". Always choose an amount you can easily afford to lose without affecting your essential expenses.
5. Confirm and save: Review your chosen limits and confirm. The new limits will apply immediately or within a short period, as indicated on the page.

You will not be able to deposit more than the limit you have set for the relevant period. If you later decide to lower your limit, the change will usually apply immediately. If you decide to increase or remove a limit, UK regulations require a cooling-off period; the change will only take effect after that period has passed, and you will be notified clearly on screen.

Time Limits and Session Controls

To help you manage the time you spend gambling with Sports Betting on bettingspo.com, we provide tools such as reality checks and optional session timers.

• Reality checks: You can enable pop-up reminders that appear at fixed intervals (for example every 30 or 60 minutes) showing how long you have been logged in, your net position, and a reminder to consider taking a break. You can adjust the interval in My Account > Safer Gambling > Session Reminders.
• Session timers: You may set a maximum session length (for example 60 or 120 minutes). When the session timer is reached, you will be logged out automatically and prompted to take a break before logging back in.
• Activity overview: Your account history provides a record of deposits, withdrawals, and bets, helping you observe your behaviour and spending over time. We encourage you to review this regularly and compare it against your personal budget.

Time-Out (Short Breaks of 24-72 Hours)

If you feel you need a short pause rather than a longer self-exclusion, you can use the Time-Out function to temporarily block access to your Sports Betting account on bettingspo.com.

1. Log in and go to My Account, then open Safer Gambling and select Time-Out.
2. Choose a time-out duration: for example 24 hours, 48 hours, or 72 hours. Some longer options (such as 7 or 30 days) may also be available.
3. Read the information explaining what a time-out means, including that you will not be able to place bets or play games during the selected period.
4. Confirm your decision. Once confirmed, the time-out cannot be cancelled or shortened, and you will be logged out immediately.

During a time-out you will not be able to deposit, place bets, or access the casino. You may still receive transactional communications (for example, balance updates or regulatory notices) where required, but we will not send marketing communications about gambling during a time-out period.

Self-Exclusion

Account Self-Exclusion with Sports Betting

If you believe that gambling is causing harm or you are at high risk of doing so, a longer-term self-exclusion may be the most appropriate step. Self-exclusion is a serious measure designed to help you stop gambling with us for an extended period.

1. Access the self-exclusion page: Log in to bettingspo.com, go to My Account > Safer Gambling, and select Self-Exclusion.
2. Choose the length of exclusion: Select a period from at least 6 months up to several years or lifetime, in accordance with our licence obligations and internal policy.
3. Read the key consequences: Carefully review the information explaining that you will not be able to log in, deposit, place bets, or receive marketing during the exclusion period.
4. Confirm your decision: Tick the confirmation checkbox, acknowledge that the decision is binding, and submit the request. In some cases we may require a brief confirmation via email or a final on-screen confirmation step.

Once self-exclusion is activated, we will close your access to your Sports Betting account on bettingspo.com for the selected period. You will not be able to log in or reopen the account during that time. Any open bets will be settled in accordance with the applicable rules, and any remaining real-money balance will be handled in line with our terms and conditions and regulatory obligations; in most cases you may request withdrawal of any remaining eligible funds by contacting customer support. You will not be able to withdraw funds directly via normal login while the account is excluded.

National Online Self-Exclusion (GAMSTOP and Other Schemes)

Because SBUK Entertainment Ltd is licensed by the Great Britain Gambling Commission, Sports Betting on bettingspo.com is required to participate in the national online self-exclusion scheme GAMSTOP. By registering with GAMSTOP, you can self-exclude from all participating online gambling operators licensed in Great Britain with a single request.

• GAMSTOP (Great Britain): Visit gamstop.co.uk and follow the instructions to self-exclude for a period of 6 months, 1 year, or 5 years. Use the same personal details you use on bettingspo.com so that your GAMSTOP exclusion can be matched to your account.
• Other national schemes: If you live or spend time in other regulated markets, similar schemes may exist, such as Spain's national register RGIAJ (Registro General de Interdicciones de Acceso al Juego). While Sports Betting on bettingspo.com targets customers located in Great Britain, you may wish to register with such schemes if applicable to you.

Registering with GAMSTOP or other national schemes does not replace using our own self-exclusion tools, but combining both offers a stronger layer of protection. It remains your responsibility to ensure that the personal information you provide is accurate and up to date.

Support Resources

Local Support for Customers in the UK

If you are concerned about your gambling on bettingspo.com-or about someone else's gambling-independent, confidential help is available in the UK. The following resources are free of charge and specialise in gambling-related issues:

• National Gambling Helpline (GamCare): Call 0808 8020 133 (freephone from the UK), available 24 hours a day, 7 days a week in English. Live chat and online support are also available via the GamCare website.
• NHS gambling services: The NHS in England provides specialist gambling treatment services, including psychological therapies. Speak to your GP or visit the NHS website and search for "NHS gambling support" for details and referrals.
• Local counselling and support: Many local health services and charities offer counselling for gambling-related harm. Your GP or the above organisations can signpost you to appropriate local services.

Conversations with these organisations are non-judgemental and confidential within the limits of applicable law. They can help you assess your situation, develop a plan to regain control, and access further treatment if needed.

International Support Organisations

These organisations provide online information, forums, live chat, and-where available-local meetings. They are independent from Sports Betting and SBUK Entertainment Ltd, and you are free to engage with them at any time. Professional and peer support can be especially helpful if you have tried to cut down your gambling but found it difficult to do so alone.

Self-Exclusion Schemes, Blocking Tools, and Family Support

• Self-exclusion schemes: In addition to our own tools and GAMSTOP in Great Britain, some countries operate national registers such as Spain's RGIAJ. If you live, work, or travel in such jurisdictions, you may wish to register with those schemes where applicable.
• Blocking software: You can install specialist apps such as Gamban or BetBlocker on your devices to block access to gambling websites and apps (including bettingspo.com). Many of these tools offer free or low-cost options and can be applied across multiple devices.
• Device and account-level tools: Consider using parental-control and content-filtering tools built into your operating system, mobile devices, internet browser, or router to restrict access to gambling content.
• Family and affected others: Organisations such as GamCare, Gambling Therapy, and Gamblers Anonymous offer specific support resources (including forums and groups) for partners, family members, and friends affected by someone else's gambling.

All reputable support and treatment providers aim to protect your privacy. They will explain how your data is used and stored, and they will not share your information with Sports Betting or SBUK Entertainment Ltd without your consent, unless required by law.

Help for Family

Talking to Someone About Their Gambling

Gambling problems often affect not only the person who gambles but also those close to them. If you are worried about someone's gambling on bettingspo.com or elsewhere, it can be difficult to know how to raise the issue. The following suggestions may help:

• Choose a calm, private time to talk, without interruptions or time pressure.
• Focus on specific behaviours and their impact (for example, missed bills, mood changes, time spent online) rather than making accusations or personal attacks.
• Use "I" statements ("I feel worried when...") rather than "you always" or "you never".
• Listen to their perspective and emotions, even if you do not agree with their decisions.
• Encourage them to consider professional help or to use safer-gambling tools such as limits, time-outs, or self-exclusion.

Support Resources for Families and Friends

You do not have to handle the situation alone. There are dedicated resources for family members and other affected persons:

• GamCare support for affected others: GamCare provides information, live chat, and forums specifically for partners, parents, and friends affected by someone else's gambling.
• Gambling Therapy family support: Gambling Therapy hosts online forums and support options for families and loved ones of people experiencing gambling problems.
• GamAnon (Gamblers Anonymous family groups): In some regions, Gamblers Anonymous family groups (often called GamAnon) offer face-to-face or online meetings for relatives and friends.

Further information and access to these services can be found via the websites listed in the Support Resources section. These services are confidential and independent of Sports Betting.

Recommended Next Steps

If you believe that someone close to you may have a gambling problem, consider the following steps:

• Encourage them to speak with their GP or a mental health professional, who can assess their situation and recommend appropriate treatment.
• Suggest contacting the National Gambling Helpline or other listed support services together, if they are willing.
• Seek support for yourself through family-focused services or counselling; looking after your own wellbeing will help you support them more effectively.
• If you have access to shared finances, seek independent financial advice to limit further harm and protect essential expenses.

Operator's Commitment

Our Legal and Regulatory Duties

As a remote gambling operator licensed by the Great Britain Gambling Commission (licence number 000-12345-R-678910-012), SBUK Entertainment Ltd is required to identify and manage gambling-related harm among customers using Sports Betting on bettingspo.com. This includes carrying out ongoing monitoring, implementing effective safer-gambling tools, and intervening when there are signs of risk. Our policies are informed by UK regulatory requirements, industry best practice, and internal risk assessments reviewed regularly as of 2025.

Internal Risk Checks and Behavioural Monitoring

We use a combination of automated systems and trained staff to monitor player behaviour for indicators of harm. These indicators may include, for example:

• Sudden or sustained increases in deposit amounts, bet sizes, or frequency of play.
• Repeated attempts to deposit after failed transactions or declined payments.
• Patterns consistent with chasing losses, such as rapidly placing higher bets following significant losses.
• Frequent use of time-outs, reversals of withdrawals (where allowed by law), or late-night play over an extended period.
• Customer statements indicating distress, financial difficulties, or loss of control.

Where our systems identify such patterns, we may take proportionate steps, which can include sending safer-gambling messages, offering or applying limits, pausing marketing communications, requesting affordability information, restricting certain products, or in serious cases suspending or closing the account in line with our licence conditions and terms and conditions.

When and How We May Contact You

If we identify behaviour suggesting a heightened risk of gambling-related harm, our responsible gaming or customer support team may contact you using the details associated with your Sports Betting account on bettingspo.com. This contact may take the form of:

• On-site messages or pop-ups encouraging you to review your play, set limits, or consider a break.
• Email or in-account messaging signposting safer-gambling tools and independent support services.
• In higher-risk situations, telephone calls to discuss your gambling, affordability, and appropriate protective measures.

Any such contact is made for safer-gambling and regulatory purposes, not for marketing. We will treat your information in accordance with our privacy policy and applicable data protection laws. In some circumstances, we may be obliged to apply restrictions or close your account irrespective of your preference, where we consider this necessary to meet our legal and regulatory duties.

Sports Betting also works with an independent Alternative Dispute Resolution (ADR) provider, IBAS (Independent Betting Adjudication Service), as referenced in our official documentation. While ADR primarily concerns dispute resolution rather than responsible gambling, you may be able to refer certain unresolved complaints to IBAS in accordance with their and our rules.

Updates

How We Communicate Changes

Our responsible gaming policies and tools may evolve over time in response to changes in law, regulatory guidance, industry standards, and our own risk assessments. When we make material changes to this page or to our safer-gambling controls for Sports Betting on bettingspo.com, we may notify you in one or more of the following ways:

• Prominent notices or banners on the bettingspo.com website or within your account area.
• Email notifications sent to the address registered on your account, where appropriate.
• Updates to our terms and conditions, privacy policy, and related documents, with clear signposting to key changes.

We encourage you to check this page regularly to ensure that you remain aware of the latest information about responsible gaming and the tools available to you.

Date of last update: 6 November 2025. The information on this page reflects our policies and licence status as understood as of 2025.

Contact & Feedback

Responsible Gaming Contact Details

If you have questions about this responsible gaming page, would like support in using our safer-gambling tools, or wish to raise concerns about your gambling on bettingspo.com, you can contact our dedicated team:

• Email (Responsible Gaming Team): responsiblegaming@bettingspo.com
• Telephone (UK): +44 20 3808 1234 (standard geographic rates apply; operating hours are displayed in the Help Centre on bettingspo.com).

These contact channels are intended specifically for safer-gambling and account-protection queries related to Sports Betting on bettingspo.com. For general customer service enquiries, please refer to the main contact options listed on our website.

Feedback and Self-Control Requests

You can also submit a responsible gaming feedback or self-control request through our online form, accessible via My Account > Safer Gambling > Contact Us on bettingspo.com. The form typically invites you to provide:

• Your full name and username or account ID.
• Preferred contact details (email and/or telephone) and the best time to reach you.
• A brief description of your concern (for example, "I am worried about my spending", "I want to set or reduce my deposit limits", "I want to discuss self-exclusion").
• Any specific actions you would like us to consider, such as adding limits, reviewing your account activity with you, or applying a time-out or self-exclusion.

We aim to review responsible gaming requests as a priority and to respond within a reasonable timeframe, taking into account the nature of your request and our regulatory obligations. If you are in immediate distress or feel at risk of harm, please contact one of the professional support services listed in the Support Resources section or seek urgent help through local health or emergency services.